{"id":5454,"date":"2024-05-27T18:51:26","date_gmt":"2024-05-27T18:51:26","guid":{"rendered":"https:\/\/alcazarsevilla-tickets.com\/conditions-general\/"},"modified":"2025-03-26T08:17:49","modified_gmt":"2025-03-26T08:17:49","slug":"conditions-general","status":"publish","type":"page","link":"https:\/\/alcazarsevilla-tickets.com\/en\/conditions-general\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5454\" class=\"elementor elementor-5454 elementor-27\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1782c0e1 e-con-full e-flex e-con e-parent\" data-id=\"1782c0e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28a05099 elementor-widget elementor-widget-text-editor\" data-id=\"28a05099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>OF GENERAL INTEREST<\/h2>\n<p data-start=\"94\" data-end=\"367\">This web page presents the <strong data-start=\"130\" data-end=\"162\">General Conditions of Use<\/strong>, as well as the <strong data-start=\"176\" data-end=\"202\">Privacy Policy<\/strong> and the <strong data-start=\"208\" data-end=\"231\">Cookies Policy<\/strong>, through which <strong data-start=\"256\" data-end=\"304\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> will provide its tourism and online booking services.<\/p>\n<p data-start=\"369\" data-end=\"581\">It is important that you read these terms and conditions carefully before making any inquiry about the services offered on the website, as you will be subject to the conditions in force at that time.<\/p>\n<p><strong>TERMS AND CONDITIONS OF USE<\/strong><\/p>\n<p><strong>ENTITY DATA<\/strong><\/p>\n<p data-start=\"632\" data-end=\"939\"><strong data-start=\"632\" data-end=\"680\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA <\/strong>is the commercial denomination under which the services offered by the entity <strong data-start=\"772\" data-end=\"806\">TICKETS WORLDWIDE, SOCIEDAD LIMITADA,<\/strong> with CIF B75401927, registered in the Mercantile Registry of Granada, in <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">the&nbsp; inscription 1 electronic folio <\/span>with <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">page GR-61985,<\/span> are grouped.<\/p>\n<p data-start=\"941\" data-end=\"1080\">In compliance with <strong>Law 34\/2002,<\/strong> of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that:<\/p>\n<ul>\n<li data-start=\"1082\" data-end=\"1162\">The trade name is <strong data-start=\"1113\" data-end=\"1161\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong>.<\/li>\n<li data-start=\"1163\" data-end=\"1245\">The head office is located in <strong data-start=\"1197\" data-end=\"1244\">VELILLA PARK, 0 &#8211; 18690 Almu\u00f1\u00e9car (Granada)<\/strong>.<\/li>\n<li data-start=\"1246\" data-end=\"1472\">On this website you may exercise your rights of access, rectification, limitation of processing, portability, deletion and opposition, as well as any other right related to the processing of your personal data.<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<p><strong>1. ACCESS AND CONDITIONS OF USE OF THE WEB SITE<\/strong><\/p>\n<p data-start=\"92\" data-end=\"585\">Access to the Web Page is divided into two sections: one in which you can navigate without providing your personal data, which is offered for informational purposes only, and another in which it will be necessary to provide your information in order to correctly manage the purchase of the available tour packages. During the online purchase process, you will be asked for basic personal data, as well as those required to make the payment through PayPal, MasterCard and VISA. <\/p>\n<p data-start=\"587\" data-end=\"930\">By accessing any section of this Website, you accept the <strong data-start=\"655\" data-end=\"687\">General Terms of Use<\/strong>. If you do not agree with the terms set forth, you must leave the page immediately, as you will not be able to make purchases through it (as stipulated in the <strong data-start=\"871\" data-end=\"902\">European Regulation 679\/2016<\/strong> on data protection). <\/p>\n<p data-start=\"932\" data-end=\"1243\"><strong data-start=\"932\" data-end=\"980\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> reserves the right to revise the Terms of Use at any time, so we recommend that you periodically check their content. You will be subject to the terms and conditions in effect at the time you place an order on our website. <\/p>\n<p data-start=\"1245\" data-end=\"1569\">To access the site, an Internet connection is required. The quality and availability of the connection may depend on factors such as bandwidth, the device used or the user&#8217;s location, over which <strong data-start=\"1478\" data-end=\"1526\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> has no control and assumes no responsibility. <\/p>\n<p><strong>2. LEGAL STATUS<\/strong><\/p>\n<p data-start=\"42\" data-end=\"213\">By sending a communication through the contact form on the Website, you confirm that you have the legal capacity to enter into binding contracts.<\/p>\n<p data-start=\"215\" data-end=\"344\"><strong data-start=\"215\" data-end=\"263\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> will not process data of minors or persons in need of legal guardianship.<\/p>\n<p><strong>3. LIMITATION OF LIABILITY<\/strong><\/p>\n<p><strong>A.- From the user<\/strong><\/p>\n<p>The use that the user makes of the web page will be of his total and exclusive responsibility, exonerating <strong data-start=\"191\" data-end=\"239\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> of any damage or prejudice, direct or indirect, that could cause to the own user or to third parties, due to the breach of the present Conditions of Use on the part of the user.<\/p>\n<p><strong>B.- Tourist tour providers<\/strong><\/p>\n<p>It is the responsibility of the suppliers of the tourist tours to elaborate and update the information related to their offers and tourist services, as well as the data derived from them. <strong data-start=\"685\" data-end=\"733\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> will not be responsible for the maintenance, updating or supervision of this information.<\/p>\n<p><strong>C.- Waiver of liabilities<\/strong><\/p>\n<p data-start=\"824\" data-end=\"1004\"><strong data-start=\"865\" data-end=\"913\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> will not be responsible, neither directly nor subsidiarily, for the following situations:<\/p>\n<ul data-start=\"1006\" data-end=\"2251\">\n<li data-start=\"1006\" data-end=\"1221\">The quality of the service, the correct functioning, or the availability and continuity of the web site, nor of the responsibilities derived from suppliers other than <strong data-start=\"1172\" data-end=\"1220\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong>.<\/li>\n<li data-start=\"1222\" data-end=\"1344\">The information and data entered by people outside the staff of <strong data-start=\"1295\" data-end=\"1343\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong>.<\/li>\n<li data-start=\"1345\" data-end=\"1438\">Damage that may be caused to users&#8217; equipment by the use of the website.<\/li>\n<li data-start=\"1439\" data-end=\"1788\">Any deficiency in the reservations, confirmations of the same or in the execution of the services or products contracted through the website, in situations of force majeure, provided that they are not foreseeable or solvable by the company, unless the cause is negligence attributable to <strong data-start=\"1739\" data-end=\"1787\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA.<\/strong><\/li>\n<li data-start=\"1789\" data-end=\"2022\">The infringement of intellectual and industrial property rights, rights to honor, personal and family privacy, or image of third parties, derived from the transmission, dissemination, storage or access to the contents of the website.<\/li>\n<li data-start=\"2023\" data-end=\"2251\">Errata, inaccuracies or errors of any kind in the content of the web site, therefore <strong data-start=\"2122\" data-end=\"2170\">TOURS &amp; TICKETS WORLDWIDE, LIMITED LIABILITY COMPANY<\/strong> does not guarantee the accuracy or reliability of the information contained therein.<\/li>\n<\/ul>\n<p><strong>&nbsp;<\/strong><\/p>\n<p><strong>4. CONTRACTING<\/strong><\/p>\n<p data-start=\"68\" data-end=\"521\">Once the User selects a Service and\/or Tourist Product on the Website, he\/she will be redirected to a calendar where he\/she will be able to choose the date on which he\/she wishes to perform the selected service and\/or tourist product. Subsequently, the User will be able to establish the time at which it will take place, within the availability indicated on the Website, as well as the number of people, differentiating between adults, students and children with different ages. <\/p>\n<p data-start=\"523\" data-end=\"821\">The reservations will be subject to the acceptance by <strong data-start=\"581\" data-end=\"629\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong>; to the availability of the Service and\/or tourist Product contracted; as well as to the fulfillment and acceptance by the User of the present General Conditions and the Policies of use.<\/p>\n<p data-start=\"823\" data-end=\"1149\">In order to complete the reservation, the User must fill out a form requesting his\/her name and surname, as well as an e-mail address for sending the reservation voucher (hereinafter, &#8220;the Voucher&#8221;). In addition, the User may optionally provide his\/her telephone number and additional comments or observations. <\/p>\n<p data-start=\"1151\" data-end=\"1334\">Once the form has been completed and the User has accepted these General Terms and Conditions and the Policies of Use, the User will be redirected to the payment gateway (hereinafter, &#8220;the Gateway&#8221;).<\/p>\n<p data-start=\"1336\" data-end=\"1687\">In the Gateway, the User will choose the payment method of his preference, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a booking confirmation to the e-mail address provided.  Upon receipt of this confirmation, the binding contract (hereinafter referred to as &#8220;the Contract&#8221;) shall be concluded.<\/p>\n<p data-start=\"1689\" data-end=\"2224\"><strong data-start=\"1689\" data-end=\"1737\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> reserves the right not to accept the reservation if the payment information is not approved, or if any other type of incidence related to the General Conditions is detected. When you make a transaction through our Website, we will send you a confirmation email including the details of the transaction. The User is advised to verify that the details in the confirmation email are correct and to keep a copy for his\/her records.  <\/p>\n<p data-start=\"2226\" data-end=\"2538\">In those Services and\/or Tourist Products contracted in which there is no availability for the date or time selected by the User, <strong data-start=\"2373\" data-end=\"2421\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> will make the necessary arrangements so that the User can make the reservation on another available date or time.<\/p>\n<p data-start=\"2540\" data-end=\"3045\">Exceptionally, some of the reservations of Services and\/or tourist Products contracted through <strong data-start=\"2658\" data-end=\"2706\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> &#8216;s Website are not managed through the reservation calendar, but require the request of availability through a contact form. Once the request has been formalized, <strong data-start=\"2882\" data-end=\"2930\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong> will establish direct contact with the User through the data provided to confirm availability. <\/p>\n<p><strong>5. WITHDRAWAL PROTOCOL (RETURNS)<\/strong><\/p>\n<p data-start=\"3102\" data-end=\"3388\">Failure to show up for a visit or arrival outside the tour start time, as well as failure to carry your ID card or passport for visits that include tickets to the Alhambra or other monuments that require it, will not entitle you to any refund of the amount of the tours purchased.<\/p>\n<p data-start=\"3390\" data-end=\"3462\"><strong>The cancellation policy is specified on each product page.<\/strong><\/p>\n<p data-start=\"3464\" data-end=\"3601\">&nbsp;To request changes or cancellations, please write to the following e-mail address <span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">toursticketsworldwide@gmail.com.<\/span><\/p>\n<p data-start=\"3464\" data-end=\"3601\"><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">In accordance with <\/span><strong style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: 1rem;\">Law 3\/2014<\/strong><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">of March 27, 2014, which amends the revised text of the General Law for the<\/span><strong style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: 1rem;\"> General Law for the Defense of Consumers and Users and other complementary laws<\/strong><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">approved by the<\/span><strong style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align); font-size: 1rem;\"> Royal Legislative Decree 1\/2007 of November 16,<\/strong><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\"> it is established in article 103 (referring to the exceptions to the right of withdrawal) that:<\/span><\/p>\n<ul data-start=\"3952\" data-end=\"4219\">\n<li data-start=\"3952\" data-end=\"4219\">The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.<\/li>\n<\/ul>\n<p data-start=\"4221\" data-end=\"4481\"><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">&nbsp;<\/span><\/p>\n<p data-start=\"4221\" data-end=\"4481\"><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align);\">Therefore, the right of withdrawal shall be exempted as stated above, and the cancellation policy specified for each product, as indicated on the website, shall apply. The client will assume the cost of the reservation in case of cancellation.<\/span><\/p>\n<p data-start=\"4483\" data-end=\"4786\">In the event of a pandemic or other force majeure beyond our control that prevents the tour from being carried out, the amount paid will be made available to the client through a voucher to consume any of our products, valid for 2 years, with no possibility of direct reimbursement.<\/p>\n<p><strong>6. CUSTOMER SERVICE<\/strong><\/p>\n<p data-start=\"4821\" data-end=\"5157\">Our Customer Service team will be available to answer any questions you may have about our tourist services. You can contact our customer service from Monday to Friday from 8:30 to 18:00 by phone +34 666 98 64 12 and by e-mail at &nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">toursticketsworldwide@gmail.com<\/span><\/p>\n<p data-start=\"5159\" data-end=\"5202\"><strong data-start=\"5159\" data-end=\"5202\">6.1. Referral of complaints and claims<\/strong><\/p>\n<p data-start=\"5204\" data-end=\"5684\">Customers may submit their complaints by mail or electronically. The postal address for sending complaints is VELILLA PARK, 0 &#8211; 18690 Almu\u00f1\u00e9car (Granada), Spain. In case the customer prefers to make the complaint online or electronically, it should be sent to the e-mail address:  &nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); text-align: var(--text-align); font-size: 1rem;\">toursticketsworldwide@gmail.com. <\/span><span style=\"text-align: var(--text-align);\"><font color=\"rgba(0, 0, 0, 0)\" face=\"var( --e-global-typography-text-font-family ), Sans-serif\"><span style=\"font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">You can also make inquiries and complaints by telephone by calling the following number: <\/span><\/font>+34 666 98 64 12<font color=\"rgba(0, 0, 0, 0)\" face=\"var( --e-global-typography-text-font-family ), Sans-serif\"><span style=\"font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">.<\/span><\/font><\/span><\/p>\n<p data-start=\"5686\" data-end=\"5862\">The application form for complaints and claims of the Junta de Andaluc\u00eda can be found in the following link: <a href=\"https:\/\/ws231.juntadeandalucia.es\/hoja\/hojas\/impresionFrom.do\" target=\"_new\" rel=\"noopener\" data-start=\"5801\" data-end=\"5862\">https:\/\/ws231.juntadeandalucia.es\/hoja\/hojas\/impresionFrom.do<\/a><\/p>\n<p data-start=\"5864\" data-end=\"6150\">Similarly, if the customer considers it appropriate, he\/she may file a complaint or claim through the European Union&#8217;s Dispute Resolution Platform, by accessing the following link: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES\" target=\"_new\" rel=\"noopener\" data-start=\"6072\" data-end=\"6150\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=ES<\/a>.<\/p>\n<p><strong>7. LINCENCE OF USE OF THE WEB SITE<\/strong><\/p>\n<p data-start=\"6191\" data-end=\"6365\">The User may use this website, as well as print and download extracts from it for personal, non-commercial use, provided that the following rules are observed:<\/p>\n<p data-start=\"6367\" data-end=\"6461\"><strong data-start=\"6367\" data-end=\"6375\">7.1.<\/strong> You may not make fraudulent use of the Web Site (such as hacking or scraping).<\/p>\n<p data-start=\"6463\" data-end=\"6952\">Unless otherwise indicated, the copyrights and other intellectual and industrial property rights in this Web Site and in the content published on it (including, but not limited to, photographs and graphic images) are owned by <strong data-start=\"6744\" data-end=\"6792\">TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA<\/strong>. These works are protected by intellectual property and copyright laws and conventions worldwide, and all rights are reserved. <\/p>\n<p data-start=\"6954\" data-end=\"7196\"><strong data-start=\"6954\" data-end=\"6962\">7.3.<\/strong> You may not modify the digital or paper copies of any content you print, and you may not use any drawings, photos, graphics, video or audio sequences separately from any accompanying text.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OF GENERAL INTEREST This web page presents the General Conditions of Use, as well as the Privacy Policy and the Cookies Policy, through which TOURS &amp; TICKETS WORLDWIDE, SOCIEDAD LIMITADA will provide its tourism and online booking services. It is important that you read these terms and conditions carefully before making any inquiry about the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5454","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages\/5454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/comments?post=5454"}],"version-history":[{"count":2,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages\/5454\/revisions"}],"predecessor-version":[{"id":5872,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages\/5454\/revisions\/5872"}],"wp:attachment":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/media?parent=5454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}