{"id":5504,"date":"2024-05-27T19:00:58","date_gmt":"2024-05-27T19:00:58","guid":{"rendered":"https:\/\/alcazarsevilla-tickets.com\/preguntas-frecuentes\/"},"modified":"2025-08-27T08:39:19","modified_gmt":"2025-08-27T08:39:19","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/alcazarsevilla-tickets.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1- What documentation do I need to access the Royal Alc\u00e1zar of Seville?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is essential to carry your <strong>original ID card or passport<\/strong>. Photocopies, photos, or any other format that is not the original document are not accepted.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. How do I access the Real Alc\u00e1zar?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The main entrance to the Real Alc\u00e1zar of Seville is through the <strong>Puerta del Le\u00f3n<\/strong>, located on the south fa\u00e7ade of the monument, in front of the <strong>Murillo Gardens<\/strong>. This is the entrance used by most visitors and has security controls and ticket counters.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For <strong>guided tours<\/strong>, the meeting point will be indicated in the information you receive by email.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3- Can I bring the tickets for the Royal Alc\u00e1zar of Seville in digital format?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, tickets can be presented in <strong>any digital format<\/strong> without any problem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Do children need tickets?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All children must have their <strong>own ticket<\/strong> to access the monument. It is essential to include them when making the reservation. This guarantees their entry and helps organize the visit properly, avoiding any inconvenience on the day of the visit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Can I modify or cancel my tickets?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each product has its own <strong>cancellation and modification policies<\/strong>, which can be consulted on the corresponding page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In some cases, and as explicitly indicated during the purchase process (including the final acceptance of the cancellation policy), <strong>once the reservation is made it is not possible to change names, dates, or times, nor cancel tickets<\/strong>. Therefore, no refunds will be issued under any circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No exceptions are allowed for any reason (including COVID-19, illness, work commitments, trip cancellation, etc.).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Can I use my right of withdrawal?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">According to <strong>Law 3\/2014 of March 27<\/strong>, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by <strong>Royal Legislative Decree 1\/2007 of November 16<\/strong>, the right of withdrawal <strong>does not apply<\/strong> in certain cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Specifically, <strong>Article 103<\/strong> establishes the following exception:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>l)<\/strong> The provision of accommodation services for purposes other than serving as a residence, transportation of goods, vehicle rental, food, or leisure activities when the contracts establish a specific date or execution period.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. If I book with an AUDIOGUIDE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Remember to bring<strong> headphones and your mobile phone with battery.<\/strong> You will receive instructions to download and use the audioguide app by email or WhatsApp once your reservation has been processed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8- Is the visit to the Royal Alc\u00e1zar of Seville accessible for people with reduced mobility?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Real Alc\u00e1zar of Seville is <strong>mostly accessible<\/strong> for people with reduced mobility and wheelchair users, with ramps, an elevator to the upper floor, and adapted bathrooms. Some historic areas and gardens with uneven terrain may present difficulties, so assistance is recommended in these cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The monument also offers <strong>wheelchair loans<\/strong> and free entry for people with disabilities and their companion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Can I visit with a baby stroller?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, visits with a baby stroller are possible, though with some recommendations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most patios, gardens, and main rooms are accessible and allow strollers to pass.<\/li>\n\n\n\n<li>Some historic areas may have steps or uneven surfaces, so it is recommended to use a <strong>light, foldable stroller<\/strong> for easier access.<\/li>\n\n\n\n<li>Narrow pathways or irregular pavements may require additional assistance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">10. Are pets allowed in the monument?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">No, pets are not allowed in the Real Alc\u00e1zar of Seville. The only exception is <strong>guide dogs and service animals<\/strong>, provided official documentation is presented.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. What are the opening and closing hours of the Real Alc\u00e1zar?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The<strong> Real Alc\u00e1zar of Seville o<\/strong>pens every day at 9:30 a.m. From October to March, it closes at 5:00 p.m., while from April to September it remains open until 7:00 p.m.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1- What documentation do I need to access the Royal Alc\u00e1zar of Seville? It is essential to carry your original ID card or passport. Photocopies, photos, or any other format that is not the original document are not accepted. 2. How do I access the Real Alc\u00e1zar? The main entrance to the Real Alc\u00e1zar of [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5504","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages\/5504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/comments?post=5504"}],"version-history":[{"count":8,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages\/5504\/revisions"}],"predecessor-version":[{"id":6906,"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/pages\/5504\/revisions\/6906"}],"wp:attachment":[{"href":"https:\/\/alcazarsevilla-tickets.com\/en\/wp-json\/wp\/v2\/media?parent=5504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}