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It is essential to carry your original ID card or passport. Photocopies, photos, or any other format that is not the original document are not accepted.
The main entrance to the Real Alcázar of Seville is through the Puerta del León, located on the south façade of the monument, in front of the Murillo Gardens. This is the entrance used by most visitors and has security controls and ticket counters.
For guided tours, the meeting point will be indicated in the information you receive by email.
Yes, tickets can be presented in any digital format without any problem.
All children must have their own ticket to access the monument. It is essential to include them when making the reservation. This guarantees their entry and helps organize the visit properly, avoiding any inconvenience on the day of the visit.
Each product has its own cancellation and modification policies, which can be consulted on the corresponding page.
In some cases, and as explicitly indicated during the purchase process (including the final acceptance of the cancellation policy), once the reservation is made it is not possible to change names, dates, or times, nor cancel tickets. Therefore, no refunds will be issued under any circumstances.
No exceptions are allowed for any reason (including COVID-19, illness, work commitments, trip cancellation, etc.).
According to Law 3/2014 of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, the right of withdrawal does not apply in certain cases.
Specifically, Article 103 establishes the following exception:
l) The provision of accommodation services for purposes other than serving as a residence, transportation of goods, vehicle rental, food, or leisure activities when the contracts establish a specific date or execution period.
Remember to bring headphones and your mobile phone with battery. You will receive instructions to download and use the audioguide app by email or WhatsApp once your reservation has been processed.
The Real Alcázar of Seville is mostly accessible for people with reduced mobility and wheelchair users, with ramps, an elevator to the upper floor, and adapted bathrooms. Some historic areas and gardens with uneven terrain may present difficulties, so assistance is recommended in these cases.
The monument also offers wheelchair loans and free entry for people with disabilities and their companion.
Yes, visits with a baby stroller are possible, though with some recommendations:
No, pets are not allowed in the Real Alcázar of Seville. The only exception is guide dogs and service animals, provided official documentation is presented.
The Real Alcázar of Seville opens every day at 9:30 a.m. From October to March, it closes at 5:00 p.m., while from April to September it remains open until 7:00 p.m.